About
Highly organized and detail-oriented professional leveraging a strong background in administrative support, customer service, and tech-driven solutions to optimize operations and drive decision-making. Adept at data analysis with AI tools, CRM systems, and automation, I am committed to delivering high-quality, impactful support and instruction to clients and teams, while continuously improving processes and fostering tech literacy.
Work
Tozent Technologies
|Data Analyst /Instructor
Port Harcourt, Rivers State, Nigeria
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Summary
Led data analysis initiatives and provided comprehensive instruction on data principles and tools, enhancing decision-making and fostering practical skills.
Highlights
Collected and integrated diverse datasets from databases, surveys, and APIs, supporting comprehensive analysis for strategic initiatives.
Cleaned and organized complex raw data, improving data accuracy and usability by 25% for reliable insights.
Performed advanced statistical analysis to identify critical trends and patterns, informing strategic decision-making and operational improvements.
Developed compelling data visualizations, including interactive dashboards and reports, to clearly communicate complex findings to executive stakeholders.
Instructed students on data analysis principles and practical skills, covering data collection, cleaning, visualization, statistical modeling, and proficiency in Excel and Tableau.
Tozent Technologies
|IT Support Specialist
Port Harcourt, Rivers State, Nigeria
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Summary
Managed IT infrastructure, ensured system security, and provided essential technical support, contributing to seamless operations and business continuity.
Highlights
Managed the installation, configuration, and maintenance of hardware, software, and network systems for over 50 users, ensuring optimal operational performance.
Proactively monitored system performance and resolved technical issues within an average of 2 hours, minimizing downtime and enhancing productivity.
Implemented and managed robust cybersecurity measures, strengthening data and system protection against potential threats by 30%.
Delivered comprehensive technical support and training to staff, improving user proficiency and reducing support tickets by 15%.
Planned and executed key IT projects, successfully aligning technology initiatives with core business objectives and achieving 100% project completion rates.
Eminentville Schools
|ICT Facilitator
Port Harcourt, Rivers State, Nigeria
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Summary
Educated students on ICT fundamentals, programming, and digital literacy, fostering technological understanding and practical skills.
Highlights
Taught over 150 students the fundamentals of ICT, including hardware, software, and digital literacy, establishing a strong foundational understanding.
Introduced students to foundational programming languages and coding concepts, preparing them for advanced computational thinking.
Organized and supervised engaging extracurricular activities, including coding clubs and hackathons, enhancing student participation and skill development by 20%.
Provided individualized one-on-one support to students, improving comprehension of complex ICT concepts by 25%.
Integrated emerging technologies and current industry trends into the curriculum, ensuring students received up-to-date and relevant education.
EduBureau Educational Consultancy and Services Limited
|Administrative Personnel
Port Harcourt, Rivers State, Nigeria
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Summary
Managed administrative functions, fostered client relationships, and contributed to market development for student recruitment services.
Highlights
Managed comprehensive administrative duties, including client correspondence and documentation, ensuring timely and accurate communication for over 100 clients.
Collaborated with staff to develop and implement organizational strategies, contributing to the achievement of key business goals and operational efficiency.
Served as public relations liaison, organizing and participating in over 10 job fairs and seminars to develop new markets for student recruitment.
Cultivated and maintained strong relationships with partner institutions, representing the agency effectively both domestically and internationally to expand network reach.
Education
National Open University of Nigeria
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M.sc
Communication and Media Studies
Nnamdi Azikiwe University Awka
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B.sc
Mass Communication
Languages
Igbo
English
French
Certificates
English for IT 1&2
Issued By
Cisco Networking Academy/OpenEDGE
Virtual Assistant Training/Certification: Getbundi
Issued By
Getbundi
UI/UX Certification - 3MTT/NITDA/Coursera
Issued By
Via ALC (Wedigraf Technology Port Harcourt)
Professional Foundation
Issued By
ALX ACADEMY (Online)
Advanced Data Analysis: Getbundi
Issued By
Getbundi
Data Analysis/ Visualization - DataCamp (Online)
Issued By
DataCamp
Skills
Data Analysis & Business Intelligence
Excel, SQL, Tableau, Power BI/AI, Data Annotation, Data Interpretation, Statistical Analysis, Data Visualization, Report Generation.
AI & Machine Learning Fundamentals
Prompt Engineering, AI-Based Research & Information Analysis, Natural Language Processing (NLP) Fundamentals, AI-Assisted Documentation & Reporting, AI-Assisted Content Creation.
CRM & Productivity Tools
Zendesk, Zoho Desk, Hubspot, Office Suite Software, CRM Systems, Automation Tools.
Design & User Experience
UI/UX Design, Wireframing, Prototyping, User Research.
Technical Support & IT Management
Hardware Installation, Software Configuration, Network Systems Maintenance, System Performance Monitoring, Troubleshooting, Cybersecurity, Technical Training, IT Project Management.
Core Professional Competencies
Customer Service, Administrative Support, Task Management, Workflow Coordination, Process Optimization, Decision-Making, Time Management, Multitasking, Problem-Solving, Public Relations, Market Development, Instructional Design, Curriculum Development, Student Support.